Returns Policy
Shop with 100% confidence at Tack Outlet – if something doesn’t fit you or your horse, return it within 30 days and we’ll refund so you can order the correct size!
How to Make a Return
Tack Outlet wants you to be happy with your purchases. Our Satisfaction Guarantee enables you to return most items. Here’s how to make a return.
Return Shipment Originating within the Contiguous 48 United States
A FedEx return service is available. Shipping charges will be deducted from your refund. Packages weighing up to 10 lbs: $9.95. Add $1 per additional pound.
Step 1: Create your FedEx return label
Step 2: Affix the label to your package and include your original invoice.
Step 3: Drop off your package at a FedEx location. (Only available in the contiguous U.S.)
Click here to track a FedEx return
Return Shipment Originating Outside the 48 Contiguous United States
Please prepay return shipping using the carrier of your choice. Insure your package and get a tracking number.
Return address:
Tack Outlet
525 Great Road
Littleton, MA 01460
Policy Details:
For manufacturer’s defects, we extend warranties up to 12 months regardless of brand policy.
Exceptions:
- Helmets and protective vests: return within 30 days with original tags.
- New saddles and riding boots: 30-day return, subject to prorated refund based on use.
- Used saddles: return within 30 days.
- Opened treats & vet meds: not returnable.
- Horse blankets: must be clean and debris-free.
- Underwear: not eligible for return.
- Gift cards (physical/digital): not eligible for return or refund.
Special Situations:
We may require a receipt or decline a return if:
- The item wasn’t purchased directly from Tack Outlet.
- The item is missing a label or is defaced.
- The item is wet, dirty, or contaminated.
- You have a pattern of excessive or suspicious return activity.
- The supplement has been opened or used.
- The item is personalized (unless defective).
Gift with Purchase Policy:
If your order included a “Gift with Purchase” or “Promotional Gift Card,” the gift must also be returned for a full refund. Used gift cards will be deducted from the return total.
Where is my Refund?
*Note: Refunds may take several business days after processing*
How it Works:
- Returns are routed through FedEx and consolidated at hubs before reaching our MA center.
- Returns usually arrive in 10–21 days, but some carriers take over 3 weeks.
Refunds:
- Once received, refunds are processed and sent to your financial institution.
- They appear on your account within 1–4 business days (varies by bank).
- Your original payment method will be credited. Keep prepaid cards (Visa, Mastercard, Amex) for refunds.
- If your card rejects the refund, we’ll issue a digital gift card instead.
Exchanges:
For the best experience, return the original item for a refund and place a new order to ensure availability.
